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Privacy Policy

Effective Date: 27/01/2025

Vive Care L.L.C-FZ ("we," "our," or "Vive Care") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you interact with our services.

Information We Collect

1. Personal Information: When you subscribe to our services or interact with Vive Care, we may collect personal information such as your name, email address, contact number, and other identifying details necessary for providing the services.
2. User Data: In the course of using our services, you may provide data related to the terminally ill person, their family members, caregivers, schedules, meal plans, tasks, and medical appointments.
3. Usage Data: We may collect information on how you use our services, including log files, IP addresses, device information, and browsing patterns.

How We Use Your Information

1. Service Provision: We use your personal information and user data to provide you with the services of Vive Care, including managing schedules, meal plans, tasks, and medical appointments for terminally ill persons.
2. Communication: We may use your contact information to send you important service updates, notifications, and other relevant information.
3. Improvement of Services: Your usage data helps us analyze and improve our services, user experience, and features.
4. Security and Compliance: We may use your data to ensure the security of our services, comply with legal requirements, and protect the rights and safety of Vive Care and our users.

How We Share Your Information

1. Authorized Users: Your personal data and user data may be shared with authorized users within your family who have been granted access to the services.
2. Third-Party Service Providers: We may share your information with third-party service providers who assist us in delivering our services and conducting business operations. These providers are bound by confidentiality obligations.
3. Legal Compliance: We may disclose your information if required by law, regulation, or legal process.

Data Retention

We will retain your personal information and user data for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Once the purpose is fulfilled, we will securely dispose of or anonymize the data.

Data Security

We employ industry-standard security measures to protect your personal information and user data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

Your Rights

You have the right to access, correct, and delete your personal information and user data. If you wish to exercise any of these rights or have any questions about our data practices, please contact us using the contact information provided below.

Changes to Privacy Policy

We may update this Privacy Policy from time to time. The updated policy will be effective immediately upon posting on our website. Please review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us at:

Consent

By using our services, you consent to the collection, use, and disclosure of your personal information and user data as described in this Privacy Policy.

Agreement to Terms

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by its terms.